tag:blogger.com,1999:blog-9153341046816668255.post8321294006536598262..comments2011-09-28T08:27:22.370+13:00Comments on Social Medihuh?: A pocket knife can do lots, but not everythingAnthony Gardinerhttp://www.blogger.com/profile/12661392541768184243noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-9153341046816668255.post-47771215401725180502010-04-22T17:08:14.587+12:002010-04-22T17:08:14.587+12:00Nice point - no other means but to resolve the iss...Nice point - no other means but to resolve the issue with the customer by calling him and sort it out. However, he has the right to ask how the Company knew about the feedback, and what is the Company to say? "We saw it on a mutual friends' Facebook page?"? Well, not everything said in Facebook is gospel - for all we know, he might just be pretending to be a disgruntled customer, saying something about a Company (can be a competitor) to taint its brand.Leilanihttps://www.blogger.com/profile/15481555879117501604noreply@blogger.com